Incidents
Live
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0
Total open incidents
Pending changes
0
total pending
0 emergency
Service requests
0
total open
0
Awaiting Approval
0
In Progress
SLA compliance
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No data for previous week
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No trend data
Recently updated incidents
Live activity feed
All Tickets
Incidents and Service Requests, in one place — sorted by most recently updated.
Total tickets
0
Ticket ID
Title / Service / Group
Type
Requested For
Assigned To
Priority
Status
SLT
Updated
Changes
Change requests — review, approve, or reject from the detail view.
Pending changes
0
total pending
0 emergency
Change ID
Short Description
Category
Requested By
Status
Scheduled
Actions
Workflows
Automation rules — enable or disable, triggered automatically on ticket events.
0
rules enabled
Only Administrators can enable or disable automation rules.
Automation rules
Execution log
SLA / SLT Policies
Active SLA policies, plus tickets currently at risk or in breach.
Policy Name
Target Time
Scope
Status
Tickets needing attention
0 at risk
0 breached
CMDB
Configuration Items — cloud and on-premise infrastructure in one place.
Recently updated CIs
Name
Type
Status
Open Tickets
Last Modified
Knowledge Base
Browse solution articles — visible to all agents.
🔒
Access denied
The Settings page is only available to users with the Administrator role.
Settings & Administration
Administrator only — configure TOM roles, assignment groups, and per-module access.
Roles & module permissions
| Role |
|---|
Saved.
Assignment groups
History
Full activity log across incidents, changes, and service requests.